Accessibility Statement

MACAW Luxury Car Services is committed to providing safe, reliable, and inclusive transportation services to all clients, including individuals with disabilities. We strive to ensure that our services, communication channels, and customer interactions are accessible, respectful, and responsive to the needs of every passenger. 

MACAW Luxury Car Services is committed to providing safe, equitable, and accessible ground transportation services to all passengers, including individuals with disabilities. Our operations are conducted in compliance with the Americans with Disabilities Act (ADA) and the accessibility requirements established by the Hartsfield–Jackson Atlanta International Airport (ATL) Ground Transportation Services Division.

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Commitment to Accessibility

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We recognize the importance of equal access and are dedicated to complying with applicable federal, state, and local accessibility requirements, including the Americans with Disabilities Act (ADA). Our goal is to remove barriers to service and to provide reasonable accommodations that support a dignified and comfortable travel experience.

 

Transportation Accommodations

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In alignment with ATL and ADA requirements, MACAW Luxury Car Services offers assistance and reasonable accommodation upon request, which may include:

• Assistance with boarding and exiting vehicles at designated airport pickup and drop-off locations

• Accommodation of mobility aids such as walkers, canes, and foldable wheelchairs

• Acceptance of service animals in accordance with ADA regulations and ATL policies

• Allowance for additional boarding or disembarking time when needed

• Advance coordination between dispatch and chauffeurs regarding accessibility needs

• Compliance with accessibility-related passenger assistance expectations

• Obligations related to chauffeur conduct, passenger assistance, and curbside operations

 

Our vehicles consist primarily of luxury sedans and SUVs. While not all vehicles are wheelchair-accessible, we make reasonable efforts to coordinate appropriate transportation solutions consistent with ATL Ground Transportation standards.

MACAW Luxury Car Services acknowledges and adheres to ATL Ground Transportation policies that require licensed transportation providers to ensure non-discriminatory service and reasonable accommodations for passengers with disabilities. We do not refuse service based on disability, mobility limitations, or the use of assistive devices.

All chauffeurs operating at ATL are trained to comply with airport regulations governing passenger assistance, curbside conduct, terminal operations, and accessibility-related responsibilities.

 

Booking and Communication Accessibility

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Passengers requiring accessibility accommodation are encouraged to notify MACAW Luxury Car Services representative of any accessibility needs at the time of booking or as early as possible prior to service. Advance notice enables us to comply efficiently with airport operational procedures, thus planning appropriately to ensure the best possible experience for the passenger requesting assistance.

 

Accessibility requests may be communicated through:

• Online booking notes.

• Email or phone contact with customer service.

• Direct communication prior to scheduled service.

 

Ongoing Improvements

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MACAW Luxury Car Services is committed to continuous quality improvement. We regularly review our policies, procedures, and training practices to enhance accessibility awareness and service quality. Chauffeurs and staff receive guidance on respectful communication, passenger assistance, and ADA-related responsibilities.

 

Continuous Review and Accountability

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MACAW Luxury Car Services maintains ongoing review of accessibility policies to remain compliant with evolving ADA guidance and ATL Ground Transportation regulations. We cooperate fully with airport authorities and regulatory agencies as required.

 

Feedback

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We welcome feedback regarding accessibility and accommodation needs. If you encounter any barriers or have suggestions for improvement, please contact us. Your input helps us better serve all clients within our diverse communities.

 

Contact Information:
MACAW Luxury Car Services

Office: 305-709-0048

Cell: 305-709-0048

Customer Support #: 305-709-0048

Website: macawluxurycarservices.biz  

Email: macawluxcarsvc@protonmail.com
Email: ourclientfeedback@proton.me